Privacy Policy

Introduction

bg371 is committed to protecting the privacy and security of every user who accesses our online gaming platform. This Privacy Policy explains what personal information we collect when you register, deposit funds, place bets, or otherwise interact with bg371, and how that information is used, stored, and safeguarded.

By creating an account or continuing to use the bg371 platform, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein. If you do not agree, please refrain from using the platform. This policy applies to all users regardless of location within Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

Information We Collect

When you use bg371, we collect various categories of personal information to operate the platform, process transactions, and meet our compliance obligations. The types of data we collect include:

• Identity information: full name, date of birth, gender, and government-issued identification documents for KYC verification.
• Contact information: email address, phone number, and residential address within Bangladesh.
• Financial information: deposit and withdrawal history, payment method identifiers (e.g. bKash wallet number, Nagad account reference), and transaction records.
• Technical data: IP address, device type, operating system, browser version, session logs, and cookies.
• Behavioural data: game history, betting patterns, wagering activity, session duration, and feature usage within the bg371 platform.

We collect only the data that is reasonably necessary for the purposes described in this policy. We do not collect sensitive personal data beyond what is required for identity verification, financial security, and responsible gaming checks.

How We Use Your Information

bg371 uses the information we collect strictly for legitimate operational and compliance purposes. Specifically, your data may be used to:

• Create and manage your bg371 account, including identity verification (KYC) and account security checks.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported Bangladesh payment methods.
• Deliver customer support, resolve account disputes, and respond to queries submitted via our official support channel.
• Comply with anti-money laundering obligations and responsible gaming requirements, including self-exclusion and deposit limit enforcement.
• Send account-related communications such as transaction confirmations, promotional offers (where you have opted in), and important policy updates.
• Analyse platform usage to improve the quality, reliability, and safety of bg371's games, cricket betting, live casino, slots, and crash game products.

Data Sharing and Disclosure

bg371 does not sell or rent your personal information to any third party. We may share your data only in the following limited and necessary circumstances:

• Payment processors: We share the minimum necessary transaction data with payment service providers (bKash, Nagad, Rocket, Visa, Mastercard) solely to authorise, process, and record your financial transactions.
• Identity verification partners: Accredited KYC verification service providers may receive identification documents to validate your identity in compliance with our anti-fraud measures.
• Legal obligations: We may disclose information to relevant authorities if required by applicable law, court order, or regulatory directive — including financial crime prevention agencies operating in Bangladesh.
• Game providers: Aggregated, anonymised performance data may be shared with game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi for technical optimisation — this data cannot identify you personally.

In all cases, third parties are contractually required to handle your data in compliance with applicable data protection standards and to use it solely for the stated purpose. bg371 remains accountable for the appropriate handling of your personal information by its service partners.

Payment Data and Security

All financial data processed through bg371 is handled under strict security protocols. Deposit and withdrawal transactions conducted via bKash, Nagad, Rocket, or Upay are routed through encrypted, tokenised channels. bg371 does not store full payment credentials on its servers — only transaction reference identifiers are retained for reconciliation and dispute resolution purposes.

bg371 employs SSL/TLS encryption across all platform interfaces. Our payment infrastructure undergoes regular security audits to maintain the highest possible standard of transaction integrity for our Bangladeshi users.

Cookies and Tracking Technologies

bg371 uses cookies and similar tracking technologies to operate and improve the platform. The types of cookies we use include:

• Essential cookies: Required for core site functionality such as user session management, login state persistence, and security token validation. These cannot be disabled without breaking the platform.
• Analytics cookies: Used to understand how users navigate bg371, which games are most popular, and where technical issues may occur. Analytics data is aggregated and does not identify individual users.
• Preference cookies: Store user-selected settings such as language choice, display preferences, and notification options so that the platform loads in your preferred configuration on each visit.

You may manage or disable non-essential cookies through your mobile or desktop browser settings. Please note that disabling essential cookies may affect the functionality of your bg371 account and prevent you from logging in or completing transactions.

Data Retention

bg371 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, and financial compliance obligations. In practice, this means:

Account and transaction records are typically retained for a minimum of five years after account closure to satisfy anti-money laundering and financial audit requirements. After the applicable retention period expires, data is securely deleted or anonymised. You may request information about the specific retention schedule applied to your account by contacting our support team.

Your Data Rights

As a bg371 user, you hold meaningful rights over your personal data. You may exercise any of the following rights at any time by contacting our support team:

• Right of access: Request a copy of the personal data bg371 holds about you, including your account history, transaction records, and any stored communication.
• Right of rectification: Ask us to correct or update any inaccurate or incomplete personal information held on your account.
• Right of erasure: Request the deletion of your personal data where it is no longer necessary, where consent is withdrawn, or where we have no overriding legal basis for continued processing.
• Right to restrict processing: Ask us to suspend the use of your data while a dispute or accuracy complaint is under review.
• Right to withdraw consent: Where processing is based on your consent (e.g. marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact our support team at the email address provided in the Contact section below. We aim to acknowledge requests within 72 hours and resolve them within 30 calendar days, subject to identity verification. Please note that some rights may be limited where bg371 has a legal obligation to retain or process certain data.

Minors and Age Restriction

bg371 is strictly a 21+ platform. We do not knowingly collect personal information from individuals under the age of 21. If you are under 21 years of age, you are prohibited from registering an account, depositing funds, or participating in any gaming or betting activity on this platform.

If bg371 determines or has reasonable cause to suspect that a user is under the age of 21, the account will be suspended pending identity verification. Any funds associated with an underage account will be handled in accordance with our responsible gaming procedures. Parents and guardians are encouraged to use browser-level parental controls to prevent minors from accessing gambling platforms.

Changes to This Privacy Policy

bg371 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, we will update the "Last Updated" date at the top of this page and, where practical, notify registered users via their registered email address or a prominent notice on the platform.

Your continued use of bg371 following the posting of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data on the bg371 platform, please reach out to our support team. We are available 24/7 to assist you.

Email: [email protected] — Please include your registered username and a brief description of your query so we can respond promptly and accurately.